Return & Exchange Policy

We want you to love your purchase. If you are not completely satisfied, we offer a straightforward return and exchange process under the conditions below.

Return Window You may request a return or exchange within 30 days of the delivery date. Requests made after this window will not be accepted (except for defective or incorrect items — see below).

Eligible Items & Condition To be eligible, items must be completely unused, unwashed, and returned inside their original sealed hygienic packaging. We recommend wearing your own underwear when trying on items. Every returned item is thoroughly inspected. We cannot accept items that show any signs of handling, wear, direct skin contact (such as deodorant, makeup, or lotion marks), pet hair, or any foreign odors/perfumes. Items failing to meet these standards will be declined and shipped back to you at your expense.

Nightgown sets that include matching panties may be returned only if both pieces remain completely unused, unwashed, and sealed in their original hygienic packaging. If the panty packaging has been opened or shows any sign of handling, the entire set will be declined.

3. Non-Returnable / Final Sale Items For hygiene and safety reasons, the following items are strictly final sale and cannot be returned or exchanged:

· Items explicitly marked as “Final Sale” or purchased during clearance events

· Opened personal care products

4. Defective, Damaged, or Incorrect Items If you receive a defective, damaged, or incorrect item, please contact us. We will arrange a free return or replacement and cover all associated shipping costs.

5. Refunds & Processing Time Approved refunds are issued exclusively back to your original method of payment. Any portion paid with store credit or loyalty points will be refunded strictly as store credit. Refunds will be processed within 7 business days after we receive and inspect the returned items. Original outbound shipping charges are non-refundable.

6. Return Shipping Fees & Exchanges A return processing fee of CAD $14 will be deducted from your final refund amount. If you choose to exchange an item for a different size or style, this $14 fee is waived, limited to one free exchange per order.

7. How to Start a Return or Exchange To initiate a return or exchange, please send an email to return@niagaranoir.com with:

· Your order number

· The product(s) you wish to return or exchange

· Reason for the return/exchange (along with photos if the item is defective or incorrect)

We will reply with return instructions and the shipping address. Please do not send items back without prior authorization.